We now ship throughout the world with exception to one or two countries.If you add your products to the basket you will see the countries listed.
We offer several different postage options which are calculated at the checkout. Rates and options vary for different destinations rate but these are clearly marked.
UK postage is free on orders over £75 (ex VAT)
You can choose between a Next Day Delivery service or a Standard Delivery service of 3-5 working days.
International orders are typically received within 7–14 days, this can be longer depending on the countries customs and duties process.
When we despatch your order you will receive and email or SMS alerting you to the fact your order has been despatched. Within this email or text you should find the tracking number which can be used on the couriers website to track the delivery.
Alternatively, you should be able to access delivery details through “my account”.
If you have placed and order and for any reason need to cancel it, please get in touch as soon as possible prior to the order being shipped, and we’ll cancel the order and refund you in full.
If you have made a mistake with your order or need to change/add to it, please get in touch as soon as possible.As long as the package has not been despatched we can make the necessary changes required.If you’re adding to your order we will need to take your card details over the phone to process further costs.
DPD Predict offers you the ability to make changes yourself. Once your parcel has been despatched, you should receive an email or text from them with the different options available. (some services may not be available in your area).
Royal Mail give you the following options if you are out for the delivery. Re-delivery to your own address, Delivery to another address in your postcode area or delivery your local Post Office branch.
All stores powered by Shopify are PCI compliant by default, so your payment info and data are safe.
We try to maintain our prices as best we can to remain competitive with our rivals within the industry. We are open to price match requests, although we may not always be able to do
so. We cannot refund your order to match the price of another site once your order has been placed, processed or dispatched.
Please view or returns policy page for more information on returning items. Or follow this link to Returns Form Download
If you need to speak to a member of our team please email us on onlinesales@gustharts.com or call us on +44 1670 789701.
Alternatively you can find us here
Yes! We are based just outside Newcastle Upon Tyne and we’d love to see you pop in even just to have a look around.In-store
we can offer you further assistance with your purchase, you can try items of clothing on or even test out a harness on our in-store tree….. yes we have a tree in-store!
See further details
If you are a UK
resident then yes, unfortunately you do! The only items which are VAT exempt are protective boots and helmets. If you are purchasing these for yourself then you do not have to pay the VAT and should select not to
do so at the checkout.
When purchasing these for an employee, you should be paying VAT in accordance with "VAT Notice 701/23: protective equipment". PLEASE NOTE THAT IT IS AN OFFENCE TO MAKE A FALSE DECLARATION.
If your country is VAT exempt then this will be detected when you are setting up an online account and VAT will not be charged to you. For some countries we require a VAT number from you in order for the VAT to be taken off. There is also field when setting up your account for this instance and putting your VAT number into this will remove the VAT.
If you’re experiencing any problems with the above please get in touch. onlinesales@gustharts.com
Type approval is required before a product is allowed to be sold in a particular country, so the requirements for any given product will vary around the world.We
do NOT sell any products that are not suitable for use within the UK and Europe. All safety equipment will be supplied to you with the manufacturers literature which outlines all the certifications that
this product adheres.